Operational Support Officer

Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

The role involves working as part of a team to meet operational, performance and service standards across the area of work. It requires adaptability, multitasking and effective execution of duties both office based and in court.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
• Create and update digital records, ensuring accuracy of information required on a court file.
• Communicate with the public, judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Support the smooth running of court proceedings, prepare court/hearing rooms and ensure courts run efficiently.
• Serve as the first point of contact for court users, including members of the public, vulnerable witnesses and their legal representatives.

Qualifications & Skills

• Experience in a customer facing, service led environment.
• Strong digital and administrative skills with excellent attention to detail.
• Effective communication skills in person, over the telephone, digitally and in written form.
• Resilience and empathy to handle sensitive information and situations.
• Team player capable of working collaboratively and flexibly to deliver business objectives.

Working Arrangements & Location

• Full time, standard 37 hours per week (Monday to Friday). Part time, flexible and job sharing arrangements may be considered in accordance with the MoJ's Flexible Working policy.
• Minimum of 30 hours per week over four days for part time arrangements.
• Base location: Shrewsbury Crown Court, Preston Street, Shrewsbury, Shropshire, SY2 5NX.
• Hybrid working options available where business need allows; at least 60 % of time in an office required.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years' service.
• Option to buy or sell up to three leave days per year.
• Paid public holidays and one privilege day.
• Free annual sight tests for employees who use computer screens.
• Choice of Civil Service pension schemes.
• Extensive training and development opportunities.
• Access to employee run networks and support for employees from minority groups and HIV teams.

Equal Opportunities

As a Disability Confident employer, the Ministry of Justice is committed to providing adjustments throughout all recruitment stages and in the workplace. The "Making the Civil Service a Great Place to Work for Veterans" initiative offers a guaranteed interview scheme for eligible former Armed Forces members.

Immigration & Visa

New Skilled Worker visa sponsorship is not available for this role. Applicants who do not hold a pre 22 July 2025 Skilled Worker visa must secure the right to work in the UK before applying.