Operational Support Officer

Overview

Operational Support Officer - Liverpool
Full-Time Temporary Role (3 months, potential extension)
£12.71 per hour Mon-Fri, 9am-5pm

Our client, a reputable organisation within Her Majesty's Courts and Tribunals Service (HMCTS), is hiring for a dedicated Operational Support Officer to join their team in Liverpool. This vital role supports the smooth operation of courts and tribunals, ensuring justice is delivered efficiently and professionally.

What you'll be doing

• Acting as the first point of contact for court users, judicial officers, and partner agencies, providing exceptional customer service both in person and via digital channels.
• Assisting with a variety of administrative and operational tasks, including facilitating hearings across HMCTS areas.
• Managing enquiries, resolving issues promptly to prevent delays, and supporting remote hearings through Cloud Video Platform (CVP) where needed.
• Maintaining accurate records, supporting case flow, and ensuring the delivery of high-quality service in a busy environment.
• Working closely with colleagues, stakeholders, and judicial office holders to support operational delivery and uphold high standards of service.

What you'll bring

• Strong customer service skills with confidence in engaging with the public, including vulnerable individuals.
• Calm, professional demeanour in challenging or sensitive situations.
• Excellent administrative skills, with proficiency in Microsoft Office, Excel, and Teams.
• Clear and effective communication skills, both written and verbal.
• Ability to adapt to digital tools and work collaboratively across teams.

Additional details

• Location: Liverpool (accessible by bus, train, or car)
• Contract: 3 months with potential extension
• Working hours: Monday to Friday, 9am to 5pm
• Pay rate: £12.71 per hour

Application process

Please apply online. Successful candidates will undergo a comprehensive background check, including DBS, employment, education, and address verification, along with references covering the past three years.

Join a team committed to delivering justice and supporting the community through excellent service. We look forward to your application!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.