Operational Key Account Manager

Operational Key Account Manager

Dublin, Ireland

Main Purpose of the role

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit an Operations Key Account Manager (OKAM) to provide critical support to the Regional and Local Customer, Data Center, and Internal Operations Team.

Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support.

What will you be doing?

• Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
• Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
• Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements
• Build and sustain long term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations
• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.

About You

• Exceptional experience in strategy, tactics, development, and facilitation. International management experience preferred.
• Operations management background. Third party logistics experience is preferred but not required.
• Fluent in English. Additional language skills are highly beneficial
• Demonstratable E2E experience across sales, strategy, consulting, and supply chain
• Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble shoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills. Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover