Operational Governance & Controls Manager

Operational Governance & Controls Manager

• Swindon, United Kingdom
• London, United Kingdom
• Northampton, United Kingdom
• Glasgow, United Kingdom
• Bournemouth, United Kingdom

We are looking for a proactive, high performing, driven Operational Governance & Controls Manager to join our Property Operations team. Our Property Operations teams span across our branch network, admin buildings, data centres, security and health and safety. This is a critical role to ensure that we meet our service, regulatory and compliance activities. The role will be a key interface across the SLT in Property Operations and with our key external partners. The role will be supported by two Business Analysts.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Northampton or Bournemouth offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow.

What you'll be doing

You will collaborate extensively across the Property Operations team to provide governance, insight and challenge that enables Nationwide to ensure we have safe, sustainable, and cost effective environments. You'll also own and maintain governance schedules, reporting and management of processes and procedures. You will need to work with business owners, external partners and key internal risk partners to ensure we stay abreast of regulatory and legislative change which may impact the risk environment. You will be a key part of the Property Operations SLT.

About you

• Strong leadership skills with experience managing and developing teams
• Extensive knowledge of governance frameworks, including ownership and maintenance
• Good understanding of risk processes and policies, ensuring safe and compliant operations
• Experience using data to identify opportunities and drive operational improvements
• Proven ability to manage and collaborate with third party partners to deliver strategic and commercial outcomes
• Excellent communication skills, with the ability to influence, present, and facilitate effectively

Benefits

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Job Info

• Job Identification 3651
• Apply Before 07/01/2026, 10:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 100 Museum Street, London, Greater London, WC1A 1PB, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB