Operation Support Agent

Company: GBD FedEx Express UK Transportation Limited
Address: 15 Lysander Road, Cribbs Causeway
Scheduled Weekly Hours: 20
Worker Type: Regular
Posting Start Date: 25-Jun-2026
Posting Close Date: 24-Jul-2026
Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.

Working Hours

20 hours per week.

Shift Schedule

/ .

Salary

£14.02 per hour. Premium paid for hours worked between 7pm - 10pm (£1.51), and 10pm - 6am (£1.82).

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on the job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced rate shipping.
• Great career opportunities.
• FedEx is one of the world's most admired companies and trusted brands year after year.

Equal Opportunity and Diversity

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.