Onsite Public Service Advisor - Customer Help Desk

To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.

To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.

To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.

To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.

To support visitor, customers, and colleagues across the Council with the utmost professionalism and with a willingness to learn new processes and systems.

To interpret queries/problems generated by customers and to act as their advocate in providing appropriate and timely solutions.

To liaise with other council staff and outside agencies / organisations as necessary.

PLEASE NOTE THIS ROLE IS OFFICE WORKING 5 DAYS A WEEK - NO OPTION FOR HYBRID