Onsite Contact Centre Operations Manager - FCA Regulated

Arvato Limited in Datchet is seeking an Operations Manager to lead a team, drive operational performance, and ensure compliant delivery for a FCA-regulated account. This role reports to the Senior Operations Manager and collaborates with Planning, Quality & Training, and Ops Support to meet SLA/KPI targets.

You will manage Team Managers, drive customer outcomes, and lead technology implementations to enhance experiences. On-site five days a week with some WFH flexibility.