Online Assistant

Rate: £13.23 per hour

Location: Bridgemead Store, Swindon, SN5 7AA

Hours: Part time, 20 hours per week

Contract type: Permanent

Business area: Retail

Requisition ID:

Shift hours

These are not fixed shifts; they will vary within the hours advertised.

Early shift: 03:30 - 12:00

Late shift: 12:00 - 20:00

Working in our stores

Our stores are fast paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you'll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury's for.

• Shift times earlier than 6 am or later than 11 pm require age 18 or over.
• You must have Right to Work eligibility in the UK.

What you'll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury's Colleague

• Happy with early morning starts (most shifts start at 04:00) and enjoying a fast paced, physical, high energy environment, often working alone but thriving in teamwork.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast paced environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store.
• Comfortable learning new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

Working for us has great rewards

We truly value our colleagues and provide market leading benefits and training to reflect that.

• Nightshift premium - an additional £2.45 for hours worked between midnight and 05:00.
• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks - provided for Colleagues in all our stores.
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
• Pension - we'll match between 4 7.5% of your pension contributions.
• Sainsbury's share schemes - buy shares at discounted prices.
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support - free access to the Employee Assistance Programme, a confidential service providing support and guidance on various issues.

Equal Opportunity Employer

We are an inclusive workplace that supports the rights of all employees and applicants. All candidates will be offered an interview and we will provide reasonable adjustments during the application or interview stages as needed.