Online Assistant

Rate: £13.23 per hour
Location: Stratton Store, Swindon, SN3 4EW
Hours: Part time, 13.20 hours per week
Contract type: Permanent
Business area: Retail
Requisition ID: Shift hours

Thursday: 12:00 - 18:00
Saturday: 09:00 - 16:00

Working in our stores:

Our stores are fast paced environments at the heart of the local community, providing outstanding value, quality and great service. As an Online Assistant, you'll support a joyful shopping experience for our online customers, ensuring they get everything they shop for at Sainsbury's.

Requirements

• If shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• Must have Right to Work eligibility in the UK.

What you'll be doing:

• Picking and selecting the best quality products on the shop floor for online orders, ready for delivery or providing substitutions where products are out of stock.
• Using a handset to plan your route around the store, noting what to select and how long to complete each shop.
• Working behind the scenes to deal with customer queries, process orders, and load vans for Home Delivery Drivers.
• Always ready to support customers, answer questions, and proactively offer help.
• Building great knowledge about products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury's Colleague:

• Comfortable with early starts (most shifts start at 4am) and working in a fast paced, high energy environment, both independently and as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Uses initiative to solve problems and takes responsibility for tasks.
• Ready to work flexibly and productively to a high standard; fully trained across a variety of skills.
• Capable of using new digital tools and moving shopping containers up to 15 kg.
• Has great attention to detail, keeping the store clean and clutter free, aiming to create the best shopping experience.

Working for us has great rewards:

• Nightshift premium - in addition to the advertised hourly rate, an extra £2.45 nightshift premium for every hour worked between midnight and 5am.
• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks - provided for colleagues in all our stores.
• Generous holiday entitlement - based on hours worked, plus maternity and paternity leave.
• Pension - we'll match between 4-7.5% of your pension contributions.
• Sainsbury's share schemes - buy shares at discounted prices.
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support - free access to our Employee Assistance Programme for confidential support and guidance.

Accessibility and Equality

As a Disability Confident Leader, we aim to offer an interview process that prioritises candidates who meet the essential criteria. Please let us know if you require any reasonable adjustments during the application or interview stages; we will endeavour to support you.