Online Assistant

Online Assistant - Rustington Store, Littlehampton

Rate: £13.23 per hour

Location: Rustington Store, Littlehampton, BN16 3RT

Hours: Part time, 16 hours per week

Contract type: Permanent

Closing date: 30 May 2026

Requisition ID:

Working in our stores: Our stores are fast paced environments where no two days are ever the same. As one of our Online Assistants you'll support a joyful shopping experience for our online customers, ensuring their orders are ready for delivery or appropriately substituted.

Key responsibilities:

• Pick and select products on the shop floor for online orders, ensuring correct quantity and quality.
• Use a handset to navigate the store efficiently, planning routes and meeting time sensitive targets.
• Process customer queries, manage order details, and assist with loading vans for home delivery drivers.
• Provide excellent customer service by answering questions and offering proactive help.
• Develop thorough knowledge of products, services and promotions to give informed recommendations.
• Work flexibly across the store as required.

What makes a great Sainsbury's colleague:

• Comfortable with early morning starts and a fast paced, physical, high energy environment.
• Friendly, welcoming, and enthusiastic about customer care.
• Initiative driven, solving problems independently and taking ownership of tasks.
• Adaptable, productively working across the store and eager to learn new skills.
• Comfortable with digital tools and able to move items up to 15 kg.
• Detail oriented, keeping the store clean and clutter free to enhance the customer experience.

Benefits and rewards:

• Nightshift premium: £2.45 per hour between midnight and 5 am (where applicable).
• Discount card: 10 % off at Sainsbury's, Argos, Tu & Habitat after four weeks; increased to 15 % at Sainsbury's every Friday and Saturday; 15 % off Argos on each pay day.
• Free food and hot drinks: provided for colleagues in all our stores.
• Generous holiday entitlement: based on hours worked, plus maternity and paternity leave.
• Pension match: company matches 4 7.5 % of your pension contributions.
• Sainsbury's share schemes: discounted share purchase programme.
• Shopping discounts: special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support: free access to the Employee Assistance Programme for confidential guidance.

EEO Statement: We are an inclusive place to work. All candidates will have the opportunity to be considered based on their qualifications. Please inform us of any reasonable adjustments required during the application or interview stages.