Online Assistant

Rate: £13.23 per hour

Location: Penzance Store, Cornwall, TR18 3RF

Hours: Part time, 16 hours per week

Contract type: Fixed-Term Assignment

Business area: Retail

Closing date: 05 May 2026

Requisition ID:

Shift hours

Early shift: 05:00 - 09:00

Our stores are fast paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service. As an Online Assistant, you'll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop for at Sainsbury's.

• You must be at least 18 years old if the shift covers hours earlier than 6 am or later than 11 pm.
• You must have Right to Work eligibility in the UK.

What you'll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing excellent substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes to deal with customer queries, process orders and help load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury's Colleague

• Comfortable with early morning starts (shifts often start at 4 am) and working in a fast paced, physical and high energy environment, often on your own but thriving in a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast paced setting, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store - fully trained in a variety of skills with opportunities to learn, develop and try new things.
• Comfortable learning and using new digital tools and technology to do the job brilliantly, and able to move shopping containers up to 15 kg.
• Has great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for customers.

Working for us has great rewards

We truly value our colleagues and provide market leading benefits and training.

• Nightshift premium - an additional £2.45 per hour for hours worked between midnight and 5 am.
• Discount card - 10 % off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15 % on Fridays, Saturdays and on Argos pay days.
• Free food and hot drinks - provided for colleagues in all our stores.
• Generous holiday entitlement - based on hours worked, plus maternity and paternity leave.
• Pension - we'll match 4 7.5 % of your pension contributions.
• Sainsbury's share schemes - buy shares at discounted prices.
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support - free access to an Employee Assistance Programme with confidential support.

Inclusive workplace

An inclusive place to work and shop. We are dedicated to ensuring every colleague can reach their full potential, and every customer feels welcome.

Equal opportunities

We're a Disability Confident Leader and provide all candidates with the opportunity to apply through an online assessment that prioritises those who best match the role.

Reasonable adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.