Onboarding Specialist

Onboarding Specialist

Location: Stoke

Duration: Fixed term contract until November 2026. Start date: 17th August.

Shift pattern: Monday - Friday 8am - 5pm, 5 days a week.

Responsibilities

• Contact candidates by phone to arrange and schedule registration appointments
• Manage candidate arrivals and the flow of candidates attending registrations
• Coordinate walk in candidates and support them through the registration process efficiently
• Conduct face to face candidate registration appointments
• Support candidates with registrations where required, providing guidance to ensure they complete the process accurately
• Check and verify candidate documentation, including right to work requirements
• Guide candidates through the correct criminal record check application process, ensuring they understand the required steps and submit their application accurately
• Ensure candidates provide accurate information and complete all required onboarding steps
• Create and maintain candidate profiles on internal systems
• Update internal tracking systems with accurate registration outcomes and candidate progress
• Monitor candidates through the onboarding journey and follow up where required
• Ensure candidates become fully compliant and ready for work
• Manage a high volume of candidates while working towards daily and weekly registration targets, KPIs, and SLAs
• Maintain accuracy and compliance across multiple systems

Qualifications

• Experience within customer service, recruitment, administration, onboarding, or another candidate facing environment
• Confident communicating with candidates over the phone, online, and face to face
• Ability to manage high volumes of candidates in a busy environment while maintaining excellent service standards
• Strong communication skills with the ability to guide candidates through detailed processes clearly
• Excellent attention to detail and confidence reviewing important documentation
• Ability to work effectively in a fast paced, target driven environment
• Strong organisational skills with the ability to prioritise tasks and manage multiple candidates at different stages of the process
• High level of computer literacy, particularly with MS Office and internal systems
• Confident, proactive, and committed to delivering outstanding candidate experience

Benefits

• Comprehensive benefits package
• Access to discount hub and cash back opportunities
• Refer a friend scheme
• Cycle to work scheme
• Electric Vehicle scheme

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.