Onboarding Specialist

Overview

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. We deliver recruitment solutions with many household brands throughout the UK and globally, finding new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Location: Milton Keynes
Client: Royal Mail (supplied via Angard Staffing)

Role: Onboarding Specialist (Registration Specialist)

Contract: Fixed term until November 2026. Start date: 17 August. Shift pattern: Monday - Friday, 8am - 5pm (5 days a week).

What you'll be doing

• Contacting candidates by phone to arrange and schedule registration appointments
• Managing candidate arrivals and the flow of candidates attending registrations
• Coordinating walk-in candidates and supporting them through the registration process efficiently
• Conducting face-to-face registration appointments
• Supporting candidates with registrations where required, guiding them to complete the process accurately
• Checking and verifying candidate documentation, including right to work requirements
• Guiding candidates through the correct criminal record check application process
• Ensuring candidates provide accurate information and complete all onboarding steps
• Creating and maintaining candidate profiles on internal systems
• Updating APIs and internal tracking systems with registration outcomes and candidate progress
• Monitoring candidates through the onboarding journey and following up where required
• Ensuring candidates become fully compliant and ready for work
• Managing a high volume of candidates while working towards daily and weekly registration targets, KPIs, and SLAs
• Maintaining accuracy and compliance across multiple systems

What we're looking for

• Experience within customer service, recruitment, administration, onboarding, or another candidate-facing environment
• Confident communicating with candidates over the phone, online, and face-to-face
• Ability to manage high volumes of candidates in a busy environment while maintaining excellent service standards
• Strong communication skills to guide candidates through detailed processes clearly
• Excellent attention to detail and confidence reviewing important documentation
• Ability to work effectively in a fast-paced, target-driven environment
• Strong organisational skills with the ability to prioritise tasks and manage multiple candidates at different stages
• High level of computer literacy, particularly with MS Office and internal systems
• Confident, proactive, and committed to delivering outstanding candidate experience

What Reed can offer

• Comprehensive benefits package including: opportunities for development and progression
• Reed discount hub with exclusive discounts and cashback
• Refer-a-friend scheme
• Cycle to work scheme
• Electric Vehicle scheme
• And more

Compliance and equality

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a signed Armed Forces Covenant employer, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach supports individual achievement and team success, and we are committed to developing futures for our employees.