Onboarding Case Facilitator

Location: Telford

Contract: 6 months

Working Pattern: Hybrid

About the Role

We are looking for an organised and detail-focused Onboarding Case Facilitator to support the end-to-end onboarding process for new starters.

You will be responsible for managing onboarding cases, completing pre-employment checks, validating documentation and ensuring all requirements are completed accurately and within agreed timescales.

Key Responsibilities

• Manage onboarding cases from initiation through to completion.

• Review and validate Right to Work, identity and personal documentation.

• Complete and monitor DBS and pre-employment/background checks.

• Request, review and follow up on employment references.

• Arrange and facilitate face-to-face identity verification where required.

• Ensure all onboarding and security documentation is accurate and complete.

• Update onboarding, HR and security systems with accurate information.

• Request appropriate IT accounts, equipment and access for new starters.

• Monitor outstanding checks and proactively chase candidates or relevant stakeholders.

• Manage multiple onboarding cases while meeting agreed SLAs and deadlines.

• Identify missing information, discrepancies or potential compliance issues and escalate where appropriate.

• Maintain accurate records and handle confidential personal information in line with GDPR and internal policies.

• Liaise with candidates, hiring managers and internal stakeholders throughout the onboarding process.

• Support reporting, data validation and general administrative activities.

• Contribute to improvements in onboarding processes and ways of working.

About You

We are looking for someone with experience in HR administration, recruitment administration, onboarding, compliance, vetting, pre-employment screening or a similar operational environment.

You should have:

• Experience managing administrative processes from start to finish.

• Good understanding of Right to Work, DBS, background screening or pre-employment checks.

• Excellent attention to detail and data accuracy.

• Strong organisational and time-management skills.

• Ability to manage multiple cases and competing priorities.

• Strong written and verbal communication skills.

• Confidence communicating with candidates and internal stakeholders.

• Ability to work independently and follow established processes.

• Experience handling confidential and sensitive information.

• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.

• Strong problem-solving skills and a proactive approach.

Desirable Experience

• BPSS or security vetting experience.

• Experience within a regulated, compliance-focused or secure environment.

• Experience working with HRIS, recruitment or onboarding systems.

• Experience working to SLAs, KPIs or high-volume workloads.

• Previous experience with DBS, references and identity verification.