On-Site Customer Experience Lead (Freelance)

An award-winning global events agency is seeking a Customer Service Manager for the Gladiators Experience at Birmingham NEC. The successful candidate will deliver outstanding customer experiences, implement training programs, and work closely with various stakeholders. Ideal applicants will have extensive experience in event-related customer service management and a strong desire for service excellence. This freelance role runs until September 2026, requiring on-site presence during key event periods.