Ofsted Registered Service Manager

• Job Title: Ofsted Registered Services Manager
• Contract Type: Permanent
• Salary: £57,279.93 per annum
• Working Hours: 37.5 hours per week
• Working Pattern: Monday - Friday, Hybrid
• Location: Can be any service/office in England

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Ofsted Registered Services Manager As the Ofsted Registered Service Manager, you will be responsible for assuring the delivery of safe, high-quality care and support services to our young people living in Ofsted Registered supported housing. You will lead a culture that puts young people first and prioritises their well being and development, whilst ensuring the portfolio of services meet all regulatory requirements. You will work as part of the Operations Directorate, reporting to the Ofsted Nominated Individual, supporting operational Service Managers who manage the supported accommodation. You will be part of the Operation team though will work closely with the Quality and Improvement function to manage and undertake quality and performance activities, to manage risk, and to ensure compliance with regulatory requirements. You will provide assurance to the Nominated Individual, the Executive Team and wider governance community that all Ofsted Registered services are compliant with regulations.

About you We are looking for someone with:

• Experience of working in residential supported accommodation for children or adults for 2 years within the last 5 year period and awareness of risks that they face.
• Be able to meet the 'fit and proper person' test that is a requirement of becoming the Registered Manager.
• Knowledge of working policies and practices and responding to the needs of vulnerable people as per local authority statutory duties or regulations.
• Experience of developing and auditing health and care services framework within the various inspection or funding regimes.
• Proven management or leadership skills, with the ability to communicate, inspire and motivate operational managers and staff within a care & support environment.

Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered Role Profile Ofsted regulation

• Be a subject matter expert for Ofsted regulations, keeping up to date with changes in regulations, advising internally on upcoming changes and ensuring appropriate operational changes are made and embedded.
• Act as a key contact for Ofsted and reporting to the Nominated Individual for Ofsted. Work closely in partnership with colleagues in the Quality and Improvement Team, to review regulated activity as the Registered Provider.
• Be responsible for the registration of schemes and ensure all services are compliant. Keep under review all services that are Ofsted registered, considering referral information and commissioner requirements.
• Coordinate and monitor notifications, both to the commissioners of service and Ofsted as per statutory regulations in relation to admissions, discharges and notifiable incidents.
• Review appropriateness of referrals and address associated issues.
• Support Ofsted strategy development, implementation of new services and the development or exit of current services as required.

Quality management

• Under the direction of the Nominated Individual and in partnership with the Quality and Improvement team, develop, manage and implement a quality management framework for Ofsted registered services across Riverside that includes;
• Implementation of an effective service audit programme for Ofsted Young People services as per regulatory frameworks. This will include oversight of Quality Advisor audits and direct provision of service audits.
• Regular analysis of audit data, providing assurance, identifying trends, areas of concern and areas for service improvement and sharing of best practice to aid service improvements.
• Development and implementation of internal policies and procedures that align with regulations to ensure the safety, well being and development of young people living in our services.
• Ensure associated tools and systems are fit for purpose and regularly reviewed.
• Ensure customer views are central to everything we do - both in terms of Policy and Procedure development and operational service delivery. Promote the highest levels of customer consultation, communication and co production.
• Write, collate and present reports to Executive teams, Committees and Board as required, ensuring senior managers and the governance community are informed of any audit requirement trends and performance.

Operational oversight and management

• Ensure operational teams understand regulatory standards, policies and procedures and their compliance obligations.
• Ensure all Ofsted Registered supported accommodation meets the regulatory requirements for young people, whilst enabling our colleagues to deliver a high quality supported accommodation service to care leavers and looked after children aged 16 and 17 years old.
• Create an effective approach to evidence our regulated activities by maintaining accurate and 'up to date' records and supporting operational managers to enable their teams to always be ready for inspection.
• Take responsibility for monitoring complaints from 16- and 17-year-old customers within Ofsted services. Support operational managers to resolve complaints effectively as per regulatory requirements and complaints procedures.
• Under the direction of the Safeguarding Lead and within Riverside's approach of creating a culture of 'Safeguarding for young people' ensure robust safeguarding and child protection policies and practices are embedded which focus on the individual needs of the young person.

Effective working practices

• Ensure collaborative working between operational Service Managers and partnering agencies to ensure the best outcomes for young people.
• Maintain awareness and oversight of key performance indicators in relation to referrals, goals and support targets.
• Implement practices that develop and maintain positive relationships with young people and their families, external services (e.g. social workers) and promote their involvement in decision making.
• Ensure the supported accommodation is clean, well maintained, appropriate, safe and secure and is in a environment that enables young people to thrive.
• Promote practice where young people are listened to, respected, involved and supported with individual person centred support plans that focus on setting goals for developing independence.
• Ensure effective communication is in place by holding regular team meetings with operational managers and establish a process where the Registered Service Manager is accessible to operational managers.

Workforce planning

• Undert given direction of the Nominated Individual, implement and monitor a 'workforce plan' that:
• Ensures services are sufficiently staffed at all times by trained and experienced colleagues.
• Has a recruitment process in place that demonstrates "safe recruitment".
• Includes a robust process for reviewing colleague performance and identifies learning and development needs.
• Focuses on continuous improvement and learning by engaging in reflective practice, promoting the sharing of best practice across services.

Additional Information

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