Officer (Results and Certificates)

Location: Leicester. Office Based for 6 months probation. Vacancy Type: Fixed Term/Full Time. Application Deadline: Sunday, April 19, 2026.

Job Summary

We are currently looking for a Results and Certificates Officer on a 12 month fixed term basis.

Responsibilities

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner
• Processing and maintaining high volumes of personal and sensitive data
• Building relationships and working closely with NEBOSH Learning Partners
• Working closely with colleagues
• Ensuring business unit KPIs are achieved
• Playing an integral part of the learners experience with NEBOSH
• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services
• Processing critical daily tasks related to the fulfilment of NEBOSH assessments in a timely and accurate manner
• Processing important information related to learners results and accurately declaring them

About You

Our ideal candidate will have the following experience, but we are more interested in the right attitude and willingness to learn.

Qualifications and Experience

• Experience in processing high volumes of data accurately
• Experience dealing with customer enquiries using multiple platforms including social media and web chat
• Experience building and maintaining relationships with customers via email, digital platforms and telephone
• Working independently and as part of a team to meet key deadlines
• Flexible approach to work
• Adaptable to change
• Experience working in a fast paced environment with daily deadlines and peak periods
• Excellent IT skills (Word, Excel, Outlook)

Key Skills and Attributes

• Attention to detail to ensure accuracy
• Ability to use initiative to find solutions to a problem
• Takes ownership of enquiries to resolution
• Ability to prioritise workload and maintain calm during busy periods
• Listens to the customer to identify their needs to find the best solution/resolution
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self motivated
• Confident telephone manner and able to respond positively during difficult conversations

What we offer Working week

35 hours Monday - Friday

Work base

You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis following successful completion of probation.

Salary

£28,497.60 per annum

Benefits

• Company Pension (10% employer)
• Enhanced holidays (25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking