Office Manager

£13.50 to £16 per hour, Pension contribution, generous holiday allowance

Contract Type:

Permanent

Hours:

Disability Confident:

No

Closing Date:

09/07/2026

About this job

An Office Manager is required for a small but growing private hire/transport firm based in Kingswood, Bristol.

The post holder will be responsible for overseeing the daily operations of the business.

Core Responsibilities

• Team Management: Supervise dispatchers and customer service staff.
• Driver Operations: Assisting Logistics Manager to coordinate driver scheduling, track vehicle availability, and manage fleet maintenance.
• Customer Service: Address inquiries, process bookings, and resolve passenger complaints or lost property claims.
• Compliance & Safety: Ensure all drivers and vehicles meet local licensing laws, safety standards, and insurance requirements.
• Financial Duties: Process driver payments, manage company accounts, and monitor daily revenue.

Key Qualifications

• Experience: Previous experience in a transport, logistics, or fast-paced customer service environment.
• Tech Skills: Proficiency in dispatch software, booking apps, and general office management tools.
• Communication: Strong verbal and written skills to manage drivers and assist the public.
• Problem-Solving: Ability to remain calm and make quick decisions under pressure.
• Regulatory Knowledge: Understanding of local private hire or hackney carriage licensing rules.

Typical Working Environment

• Environment: Fast-paced, high-pressure, and highly communicative office.
• Collaboration: Frequent coordination with local authorities, vehicle mechanics, and drivers.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).