Office Manager

Job Title: Office Manager

Location: Maidstone

Role Type: On-Site

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.

Job Summary

The role will oversee a small administration team, within the Kent and Sussex region, that supports all departments within the business as well as facilitates the smooth running of the building, classroom courses, and computer-based exams.

This is a busy role with varied responsibilities. The successful individual will be efficient in their work and have a desire to bring forward and implement new ideas and processes that supports the sustainable growth of the region. The role will be primarily based in our Maidstone centre, but may require occasional travel to our Gatwick centre.

Duties and responsibilities

• Day to day management of a small administration team
• Processing of student data and course bookings into our learner management system
• Maintaining the buildings facilities and arranging maintenance and repairs as appropriate. This includes liaising with the Landlord's agent on aspects covered by them.
• Ensuring the region complies with its regulatory requirements in relation to facilities and health & safety, such as PAT Testing and Insurance renewals.
• Arranging and overseeing the logistics of courses across three sites ensuring that courses are ready for delivery and tutors have all information and materials required
• Act as Health & Safety Officer and Chief Fire Marshal for the Maidstone centre ensuring that risk assessments are maintained and updated, mandatory training is arranged and undertaken, and fire evacuation procedures remain operational
• Act as Data Protection Office ensuring compliance with GDPR and IT certification requirements
• Overseeing the running of computer-based exams ensuring the region adheres to its regulatory requirements in order to continue offering these exams. This will involve annual approval with the relevant awarding bodies, as well as arranging invigilator training.
• Ensure the business maintains high quality customer service acting as an escalation point for queries and liaising with clients and students with concerns and enquiries.
• Work closer with other departments to provide management information, and reports, that aid in student support. This will include exam tracking, and progression monitoring.
• Ensure strong data accuracy of the team so as to support maintaining the learner management system
• Ensure the smooth running of the centre, for staff and students alike. This will include maintaining an adequate supply of office and centre essentials such as stationary, common room snacks, and bathroom supplies
• Ensuring the website contains accurate information on our courses and centre details, liaising with the Marketing Manager where required
• Liaise with external partners in our satellite centres to ensure the smooth running of courses, and logistics.

Qualifications and skills

• English & maths GCSE at a pass, or equivalent qualification
• It would be preferable to hold relevant qualification or certification in H&S, GDPR and First Aid
• The successful candidate needs to have a full UK driving license
• Management experience is required

Essential

• Personable, the successful candidate should be approachable and able to work within a small team
• Office 365 skills, good knowledge of Excel is essential
• Organised, the role is a varied role with regulatory deadlines to meet alongside operational day to day requirements
• Strong attention to detail with good data processing accuracy
• Knowledge of AAT, ACCA, ICAEW courses and qualifications is desirable but not essential
• Knowledge of learner management systems would be desirable but not essential
• Experience within a training provider would be beneficial

Benefits

• 25 days annual leave (based on fulltime hours) PLUS bank holidays
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.