Office Manager

Why We Exist

At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. We're building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures.

We are proud to have been selected for Endeavor's network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation's UK's Future Fifty programme.

We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

Our Core Values

• Be deeply curious - We thrive on innovation through diverse approaches, views, and people.
• Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute - We have a big vision, but we believe in nailing the most important problems first.
• Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin.

What to Expect

As our London team continues to grow, we are looking for a dedicated onsite Office Coordinator who is exceptional at the fundamentals of office operations. This is a role for someone who thrives on building systems, driving efficiency, and making a complex, fast paced office run like a well oiled machine.

You will take full ownership of office operations, auditing how things work today, identifying gaps, and implementing scalable processes that ensure the office consistently operates to a high standard. You'll be the go to person for everything operational, working closely with the onsite team to keep the workspace productive, organised, and well supported.

This is a role with genuine impact on day to day office efficiency and team productivity, offering plenty of autonomy and trust to proactively improve how our London workspace operates. You'll be part of a collaborative team that values initiative, reliability, and a roll up your sleeves attitude.

What You'll Do

• Office Operations - Own the day to day running of the office with a strong, consistent onsite presence (5 days per week).
  • Serve as the go to person for all office related queries, ensuring an efficient and well supported workplace.
  • Meet and greet visitors to the Raylo office, ensuring a professional and welcoming experience.
  • Manage all incoming deliveries, making sure they're collected promptly and handled appropriately.
  • Keep the office well stocked with groceries, healthy snacks, drinks, and all essential office supplies.
  • Proactively maintain a clean, tidy, and well organised workspace to consistently high standards.
  • Create a warm and positive experience for new joiners, helping them feel welcome from day one.
  • Support the Talent team with on site interview logistics.
• Systemisation & Process - Build and own the operational backbone of the office.
  • Conduct a thorough audit of the office's current systems and processes within your first weeks, identifying key priorities and areas for improvement.
  • Design, implement, and maintain efficient processes for smooth office coordination across all operational areas.
  • Proactively identify problems before they escalated and put scalable solutions in place.
  • Ensure the office operates as a systemised, well run environment where everything works reliably and consistently.
• Facilities Management - Own the smooth running of office facilities to support a productive workplace.
  • Act quickly on any ad hoc office issues, from Wi Fi and air conditioning to furniture or equipment.
  • Build strong working relationships with external service providers, confidently raising and escalating issues when needed.
• Resource & IT Management - Maintain office supplies, work closely with the Belfast based Head of IT to manage IT hardware setups/returns in London, and oversee general admin support.
• Event Coordination - Support company meetings, office events, and company wide initiatives as a contributing team member (note: event planning is a secondary responsibility of this role).
  • Be a key member of The Raylo Culture Committee.
  • Support and help organise team social events, encouraging team participation.

You'll Succeed With

• 1+ year of experience in Office Management - or a similar hands on, operational role in a comparable sized business and similar office environment. This is essential.
• Operational Excellence - A track record of running office environments efficiently, with a strong instinct for process, organisation, and systemisation. You get things done reliably and to a high standard.
• Systemisation Mindset - You naturally look at how things work, identify inefficiencies, and build better processes. You don't just keep your eyes open, you have a structured approach to auditing and improving operational workflows.
• Strong Organisational Skills - Ability to multitask and manage multiple priorities in a fast moving environment without dropping the ball on the basics.
• Communication & Stakeholder Management - Strong interpersonal skills to engage with all levels of the organisation, including senior leadership. A proactive, can do attitude, taking initiative and addressing issues before they escalated.
• Budget Management - Ability to work within a budget, managing spend responsibly across weekly and monthly office restocks and initiatives.
• Technical Proficiency - G Suite proficient.

Basic IT Knowledge - Comfortable setting up and supporting IT equipment for meeting rooms and company wide meetings (AV, screens, Wi Fi, etc.).

We're not looking for someone who ticks every single box. If you believe you can make an impact at Raylo, we'd love to hear from you.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo's success - Stock options for all employees
• Get the latest tech - Exclusive Raylo device lease for employees
• Hybrid working model - that balances flexibility with in person collaboration, empowering you to do your best work while staying connected with the team.
• 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth - L&D budget to support the skills you value
• Fast track your career - Two performance reviews a year
• Family first policies - Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Save big on childcare - Workplace nursery scheme for major cost savings
• Perks on perks - Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What's next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you due to disability, neurodiversity, or any other personal reason, please let us know.

1. Talent Screening (30 minutes)
2. Hiring Manager Interview (45 minutes)
3. Task Stage: Take home Task + Review ( minutes)
4. Values based Interview & Co founder Final Interview

As an FCA regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.