Office Manager - 1 year FTC

Overview

Join Our Client's Team as an Office Manager!

Location: Orpington, Kent

Job Type: Full-time

Contract: 12-month fixed term maternity cover

Salary: £35,000 per year

Hours: Monday - Friday, 8:30am - 5:00pm

Are you a proactive and organised individual with a passion for leading teams? Do you thrive in a fast-paced environment where your multitasking skills can shine? If so, we have an exciting opportunity for you to join our client as an Office Manager!

In this key role, you will oversee the day-to-day operations of our vibrant office, ensuring that everything runs smoothly while maintaining a high standard of service for our customers and insurance partners. Your leadership will be vital in supporting the office team and optimising performance across various tasks.

Responsibilities

• Team Supervision & Performance: Lead the office team and ensure tasks are completed efficiently; monitor workloads and performance to keep everything on track; conduct monthly reviews and oversee training plans for new team members; identify training needs and enhance training materials; provide desk support during busy periods
• Reporting & Data Management: Prepare and submit the Weekly Monday Report to management; provide performance figures to the team weekly; monitor and report on team KPIs; produce monthly reports on hire car usage and insurance claims data; maintain team statistics via Asana
• Operational Oversight: Ensure effective management of the insurance team's scheduled work; conduct monthly audits to maintain high standards; authorise and log staff overtime and holidays while ensuring team cover; assist with scheduling, including Saturday and Christmas rotas
• Customer & Issue Resolution: Handle and resolve customer complaints, ensuring they are logged appropriately; liaise with technicians and managers to address operational issues; manage Trustpilot reviews, including handling feedback
• Office Administration: Keep the office organised, including reception areas and meeting rooms; manage hire car diary bookings and courier shipments (FedEx); maintain the internal phone directory and order office supplies; liaise with cleaning staff to ensure a pleasant office environment

Skills & Experience

• Previous experience supervising or managing a team is desirable
• Strong organisational and multitasking skills
• Proficient in Microsoft Excel and general computer systems
• Excellent communication and problem-solving abilities
• Proactive and detail-focused approach to work

Why Join Us?

• Be part of a supportive and dynamic team
• Opportunity to grow and develop your skills
• Competitive salary and benefits package

Apply

Apply by sending your CV and cover letter to or call

We can't wait to meet you!

Join us in making a difference in the automotive repair industry! Your next adventure awaits!

Office Angels is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.