Office Coordinator

Rapport is recruiting an Office Coordinator, who will be based at our London head office. This is an opportunity to join the award-winning Rapport team. If you are warm, energetic, highly organised, adaptable and have a real passion for people and guest services, you could be the one we are looking for!

Role split

• 40% Office Management
• 35% Administration support for Rapport
• 15% Administration support and Diary Management Rapport Managing Director
• 10% Administration support for Restaurant Associates Regional Managing Directors

The role is a 40 hour week, Monday to Friday with occasional working from home, subject to business levels.

Main Responsibilities

The successful candidate will be responsible providing high quality administrative support and diary management to the Rapport Managing Director. Plan, coordinate and manage the Rapport and RA Head office, ensuring a clean, tidy, productive and efficient working environment at all times and provide administrative support to the Rapport business.

You will support with external client communications, internal Rapport communications on behalf of the Rapport MD or members of the Rapport Strategy Team and develop strong relationships with the wider Compass team.

The successful candidate will demonstrate:

• I blend my experience and skills to create Rapport with everyone I communicate with
• I am a brilliant organiser of both tasks and people, confidently and calmly balancing priorities and in creating a daily routine
• I am a self-starter, completing tasks with attention to detail, integrity and through anticipating needs
• I have a passion for achieving remarkable service and take pride in my contribution to building a stronger team
• Excellent communication skills, both spoken and written.
• Ability to prioritise and organise work to meet deadlines.
• High IT literacy
• An approachable, fair and open manner.
• High attention to detail

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Benefits

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.