OE Support Officer

Operational Excellence Specialist

6-Month Fixed-Term Contract Cork Hybrid

At laya healthcare, we're passionate about helping people live healthier lives. We're currently seeking an Operational Excellence Specialist to join our People & Culture team on a 6-month fixed-term basis and support key governance, compliance and continuous improvement initiatives across the business.

The Role

Reporting to the Head of People and Capability, you'll play an important role in maintaining and enhancing our Operational Excellence framework, ensuring procedures, processes and documentation are governed effectively and support a compliant, resilient organisation.

Key Responsibilities

• Support the management and continuous improvement of laya's Operational Excellence framework.
• Partner with business teams to create, review and maintain procedural documentation.
• Manage document control activities through Confluence and Jira.
• Assist with procedural reviews to support compliance and risk management.
• Support ISO 9001, Excellence Through People and other audit and accreditation activities.
• Identify opportunities to improve processes and operational effectiveness.
• Contribute to Operational Excellence and continuous improvement projects.

About You

• Experience in Operational Excellence, Quality, Compliance, Governance or a similar business function.
• Strong attention to detail and analytical skills.
• Excellent communication and stakeholder management abilities.
• Comfortable working across multiple teams and priorities.
• Knowledge of quality frameworks such as ISO 9001 or ISO 27001 would be advantageous.
• Experience with Confluence and Jira is desirable.
• Self-motivated with a continuous improvement mindset and a passion for driving high standards.

Why Join laya healthcare?

• Hybrid working environment
• Collaborative and supportive culture
• Opportunity to work across multiple business functions
• Be part of a leading Irish health and wellbeing organisation
• Contribute to meaningful business improvement initiatives

Inclusion, Diversity & Accessibility

At laya healthcare, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you require a reasonable accommodation at any stage of the recruitment process, please let us know. We will work with you to provide the support you need to participate fully and fairly throughout the process.

Interested? We'd love to hear from you. Apply today and join us in driving operational excellence across laya healthcare.