Octopus in Colour Internship 2026 - Business Energy Specialist

Overview

Addressing Black representation in the energy industry. At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. We aim to build a team that represents everyone in our society. This internship is open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality and inclusiveness in our business and industry.

Important dates and application details

Applications for all our internships will close on 17 April. Do not upload a CV when asked for Resume/CV; instead, upload a cover letter made up of no more than 500 words.

Past interns and company values

This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships. We are an international energy supply company that puts customers at the heart of everything we do. We empower our people to deliver outrageously good customer service and strive to make energy fairer, more affordable, and more accessible for all. We aim to halt the climate emergency by unlocking a smart, 100% green grid and using technology to transform the energy system with innovative solutions.

Our work is powered by freedom, autonomy and responsibility. We have been recognised as a great place to work and continue to highlight our culture and approach to empowering people.

What you'll do

• Talk to our small business customers over emails, resolving their queries
• Take full responsibility for all issues you encounter, delivering end-to-end customer service
• Gain insight into the work behind our renowned "Outrageously Good Customer Service"
• Work within the Business Operations team across Billing, Complaints/Customer Happiness, Smart Metering and Vulnerability
• Learn about managing operations teams from our Business leadership team
• Utilise Kraken to navigate and manage the accounts of our 100,000-strong business customer base
• Collaborate with other departments such as Data, Marketing, and Pricing
• Attend talks with key leaders across the business

What you'll need

• Passion - A genuine enthusiasm for our mission and working style, with a desire to serve diverse customer needs
• Resilience - Ability to stay committed and deliver great service even when challenges arise
• Accountability - Willingness to take ownership of queries and contribute to solving issues
• Team Player - Ability to collaborate across small and cross-functional teams
• Agile - Comfort with shifting priorities and managing multiple tasks across teams

How to apply

Important - how to apply - Follow the link to the application form. You will be prompted to Attach Resume/CV; please do not upload a CV. Instead, upload a cover letter of up to 500 words. Include your story, why you are a good fit for an internship at Octopus Energy, and what you could bring to the role. We encourage authentic responses and ask you not to rely on AI for this task. If applying for multiple internships, you only need to write one cover letter.

If you need specific accommodations during the interview process, let us know and we will aim to tailor the process for comfort and maximum effectiveness.