Nurse Manager

Main duties of the job In this key leadership role, you will provide professional support to our nursing team, oversee safe and effective clinical services, and work closely with GP Partners and wider teams to ensure our care remains person centred, innovative, and responsive to local needs.

You will contribute to strategic planning across the PCN, including workforce development, service improvement, and managing resources within budget to ensure sustainable, high quality care.

We are looking for a collaborative leader with advanced clinical skills, excellent communication, and a commitment to developing people and services. In return, you will join a practice that values its staff, welcomes new ideas, and invests in ongoing professional and personal development.

About us Westongrove is an established three site GP PCN practice in and around Aylesbury; together, our whole team aims to improve the health of our patients, alongside enhancing their experience of patient care with a great family team ethos.

We are educationally focused and offer ongoing training and development whilst providing a supportive, working environment. We also feel team wellbeing is important to us, on top of your annual leave, you'll have a wellbeing day to look after your health, we have regular social events, support the working environment and lots more!

Job responsibilities Leadership & Strategic Development

• Provide proactive leadership to manage, support, and develop the nursing teams, ensuring consistently high standards of patient care.
• Offer professional leadership and mentorship to clinical staff, modelling best practice and professional excellence.
• Foster a culture of continuous improvement, innovation, and evidence based practice across all clinical services.
• Work collaboratively with the Senior Management Team to shape, deliver, and implement the partnership's strategic objectives.
• Ensure full compliance with healthcare regulations, governance frameworks, and quality standards.
• Lead infection prevention and control across the organisation.
• Oversee clinical operations to ensure efficient, effective, and patient centred service delivery.
• Lead and support the investigation and resolution of patient complaints, ensuring a fair, transparent and timely process, embedding learning into service improvement and team development.

Quality, Safety & Clinical Governance

• Provide strategic leadership and oversight for the quality, safety, and professional standards of all clinical care delivered by the nursing team.
• Develop, implement, and maintain robust clinical policies, procedures, and governance frameworks.
• Lead the development and delivery of a comprehensive clinical supervision framework, providing expert guidance, reflective practice opportunities, and professional support to the nursing and wider clinical teams.

People Management & HR Leadership

• Provide strategic leadership for all HR matters relating to the nursing team, including managing grievance and disciplinary processes in line with practice policy and employment law.
• Lead on pastoral support, promoting a positive, supportive, and inclusive working environment.
• Conduct return to work interviews and support staff wellbeing, safe practice, and workforce resilience.

Resource & Budget Management

• Manage budgets and resources effectively to optimise clinical services and ensure value for money.

Professional

• Ensure that all professionally registered clinical staff meet statutory professional requirements.
• Maintain own clinical knowledge and professional standards.
• Lead and participate in shared learning across the practices and wider organisation and assess the impact of policy implementation on care delivery.

Clinical Practice

• Access, diagnose, plan, implement and evaluate care for patients presenting with undifferentiated, acute, or chronic conditions.
• Conduct comprehensive clinical examinations, considering both physiological and psychological needs, and develop appropriate, evidence based care plans.
• Manage patients with complex presentations, coordinating and evaluating tailored interventions to support optimal outcomes.
• Proactively identify patients at risk of developing long term conditions and implement early interventions and management plans where appropriate.
• Integrate both pharmacological and non pharmacological treatments into personalised management plans for acute and long term conditions.
• Support patients in understanding and adhering to prescribed treatments, promoting shared decision making and self management.
• Provide clear, evidence based advice on prescribed and over the counter medications, including usage, side effects, and potential interactions.
• Prioritise clinical needs and respond effectively in urgent or emergency situations, initiating appropriate and timely emergency care.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients and teams are fully informed.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the practice environment and with external stakeholders.
• Act as an advocate for patients and colleagues.
• Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.
• Communicate effectively with other team members.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Delivering a Quality Service

• Work within professional competence and regulatory codes of conduct, maintaining accountability for safe high quality clinical practice.
• Produce accurate, contemporaneous, and complete clinical records in line with legislation, policy and best practice.
• Prioritise and manage workload effectively to maintain high standards of care and service delivery.
• Ensure ongoing compliance with CQC standards, lead continuous readiness activities, internal audits, and evidence gathering to maintain a safe, high quality, and well governed service.
• Deliver care in accordance with NICE, NHS, and evidence based guidelines.
• Evaluate the effectiveness of care through self review, peer review, benchmarking, and formal audit, implementing improvements where required.
• Lead and contribute to quality governance systems across the organisation, ensuring continuous improvement and robust clinical oversight.
• Recognise and work within own competence and professional code of conduct as regulated by the professional body.
• Use the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Evaluate patients' response to health care provision and the effectiveness of care.
• Support and participate in shared learning across the practice and wider organisation.
• Use a structured framework (e.g. root cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near miss events.
• Assess the impact of policy implementation on care delivery.
• Work with the practice management to monitor and develop the performance of the GP team in accordance with local policies.
• Contribute to the appraisal of the performance of the team, providing feedback as appropriate.
• Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.
• Working with practice management to ensure the whole team has skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral if required.

Leadership - Personal and People Development

• Act as a clinical leader, ensuring patient needs remain central to service delivery.
• Lead and support the delivery of the clinical services strategy across Westongrove.
• Provide leadership in service development, including audit, benchmarking and innovation.
• Promote a learning environment where staff share knowledge, reflect on practice and adopt best practice.
• Encourage realistic self assessment among colleagues, challenging complacency and unsafe practice.
• Critically evaluate innovations and developments relevant to clinical services.
• Influence stakeholder and decision makers to support service improvement and new initiatives.
• Work with practice management to ensure appropriate staffing levels, skill matrix and effective recruitment processes aligned with HR best practice.
• Contribute to the development of local guidelines, protocols and standards.
• Lead and support the management of complaints, ensuring learning is embedded.
• Maintain effective communication with commissioning and procurement leads.
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