North Admissions Manager

We have vacancies in the following sectors

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Main area Administration Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (09:00 - 17:00) Job ref 273-DN-

Site City Road Town London Salary £35,964 - £43,780 per annum inclusive of Inner HCAS Salary period Yearly Closing 13/05/:59

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Job overview

We are seeking an enthusiastic individual looking to join our North team at Moorfields.We have an exciting opportunity for a Band 5 Admissions Manager.

This role is integral to provide effective leadership to the admissions team in north-west and north-east and to ensure that a professional, comprehensive and efficient administration service is provided.

This role offers flexibility and we welcome applicants who are looking for a new challenge and growth.

Main duties of the job

This role includes but not limited to:

To assist with the operational management and the effective delivery of services including admissions, pre-operative assessment, and the ward, including compliance with national patient waiting times

To promote a positive image of the Trust's services through the provision of excellent customer service to patients, relatives, carers and external stakeholders, demonstrating a commitment to putting patients first

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping

To ensure adherence to the Trust's Access Policy at all times

Working for our organisation

This post is based at the City Road site, with visits to the North satellites once a week.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed job description and main responsibilities

To work in conjunction with the relevant clinic manager and admissions coordinators to ensure theatre lists are fully booked and run smoothly on a day to day to day basis, handling issues as they arise.

Daily monitoring of theatre profiles to ensure that they are booked to the individual requirements of each service.

To attend weekly performance meetings and to update on departmental performance as necessary

To ensure that RTT compliance is maintained and any issues are escalated proactively to the relevant manager

To liaise closely with the admissions staff, clinic manager, outpatient team and other relevant colleagues to ensure that patient queries are responded to within the agreed KPIs.

To ensure that pre-operative assessment appointments are made in a timely manner.

To ensure that all ward and pre-operative staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required to improve compliance.

To act when required as the first line of investigation with regards to all complaints relating to admissions and associated administrative systems

To act on any annual leave requests from admin staff, ensuring that this information is disseminated appropriately.

To ensure that all clinics are cashed up and admissions and discharges are completed on a daily basis.

To ensure that the admissions staff are complying with any requirements regarding health records management.

To ensure that all transport and interpreting services are booked appropriately by the admin team, ensuring that any specific requirements are communicated in a timely manner.

Person specification Knowledge

• Good working knowledge of Microsoft Office software
• Good working knowledge of national guidance regarding patient access and RTT
• Experience of using Trust IT systems e.g. Silverlink, OpenEyes

Experience

• Management experience at middle level in a healthcare environment or similarly complex organisation
• Experience of managing a team and effective people management incl. managing sickness and performance
• Experience of managing patient pathways or similar complex organisational processes
• Experience of working in an ophthalmology service

Education / Qualifications

• Good general education incl. English and Mathematics GCSE A-C or equivalent

Skills/Abilities

• Excellent oral and written communication and interpersonal skills
• Ability to work under pressure and to deadlines, managing conflicting priorities
• Ability to respond positively to a changing healthcare environment, and to motivate others to do so

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.