NOC Team Lead

We are seeking a NOC Team Lead for our client based in Droitwich, Worcestershire.

The NOC Team Lead will oversee our Network Operations Centre, ensuring the highest levels of service availability and performance across our nationwide FTTP and Fixed Wireless Access (FWA) networks. The role will manage a mixed team of in-country and offshore engineers, driving operational excellence, continuous improvement and incident resolution for more than 650 live network locations. The NOC Team Lead will report into the Head of Networks.

This is a contract role initially for 3 months with good possibility of extension.
The rate is £350-375 per day outside IR35.

Please note that this role is 4 days per week on client's site and 1 day remote.

Required skills and experience:

* Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
* Proven experience in a NOC, Service Operations, or similar network management environment.
* Strong technical knowledge of IP Networking, FTTP, and fixed wireless access networks.
* Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
* Excellent problem-solving, communication and stakeholder management abilities.
* Strong organisational skills and attention to detail.
* Experience with monitoring platforms, ticketing systems and incident management tools.

Certificates/Qualifications:
* Essential - experience working within an ISP or carrier environment NOC
* Desirable: CCNA or equivalent vendor certification.

Responsibilities:

Team Leadership & Management
* Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers
* Set clear objectives, performance metrics and ensure regular feedback and reviews.
* Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards.

Incident & Problem Management
* Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
* Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders.
* Drive root cause analysis and implement corrective and preventive actions.

Operational Excellence
* Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.
* Identify opportunities to automate, streamline and improve monitoring and fault management processes.
* Monitor team workload and ensure efficient resource allocation.

Stakeholder Communication
* Provide clear and concise updates to internal stakeholders during incidents and planned works.
* Collaborate with engineering, field, and project teams to support network change and maintenance activities.
* Produce regular reporting on incident trends, team performance, and network health.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.