Night Team Member

Night Team Member

YHA York, 42 Water End, Clifton, York, North Yorkshire, YO30 6LP

Permanent, flexible contract

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

YHA York is looking for a Night Team Member to join our dynamic hostel team. In this role you will help shape the experience for guests and the team alike. With normal working hours on shifts between 6pm 3am and 10pm 7am, you will be part of a great team who work to ensure the safety and security of our site, offer outstanding customer service at our reception and bar, learn day beginning and day ending banking processes, and maintain excellent standards. You might be welcoming guests to our warm and bustling hostel, preparing a late night pizza, performing security walks, serving a beer, solving a problem, or making sure standards are spot on. No two days are the same-and that's exactly the point!

You will deliver excellent customer care to ensure all customers have a positive experience, seeking opportunities to improve our guest experience wherever possible. You'll support the security of the hostel overnight, ensuring the safety of all customers and overnight guests and that noise and disruption within the hostel and grounds is kept to a minimum, while working with lovely people and helping our guests make memories!

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Night Team Member?

• Ensuring the security of the hostel, making every guest feel safe and welcome
• Working on reception, providing support to guests and preparing necessary reports
• Regular inspections to maintain the highest standards of cleanliness and comfort
• Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience

What Skills and Experience do you need to be a Night Team Member?

Our Night Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

• Excellent time keeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• A food safety qualification would be beneficial (desirable)
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.