Night Receptionist (Maternity Cover) - Shoreditch House, East London

7 Month Fixed Term Contract - Maternity Cover The Role

At Soho House, as the Night Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.

You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Key duties

• Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression.
• Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate.
• Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points.
• Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment.
• Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required.
• Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged.
• Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
• Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
• Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times.
• Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
• Maintain up-to date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.

What we are looking for

• 2-3 years' experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
• Calm under pressure and adept at resolving issues with a guest-first mindset

Pay Range

£16.50 - £16.50 GBP