Night Manager

We are looking for a talented Hotel N Night Manager to join our team at YOTEL Manchester Deansgate.

The Role:

This isn't your ordinary Hotel Night Manager role. There's no over-the-counter check-in here. At YOTEL, we use self-service kiosks where we support our guests at a pace they set, from complete independence to full assistance. As Night Manager, you'll lead the night operation and ensure every guest interaction meets our high standards.

We are looking for a confident and hands on Night Manager to take ownership of the hotel overnight. You'll be the senior point of contact on shift, leading the Front Office team while overseeing the safety, security, and smooth running of the entire property.

Fantastic customer service skills are a must, along with the ability to lead by example and make sound decisions in a fast paced environment. A strong knowledge of the local area to support guests is a plus.

We only accept the best for our guests and our teams, and we don't just want you to be proud of what WE do, we want you to be proud of what YOU do. You're the expert. SOP ideas? Have development ideas for the team or operation? Pitch them to us and design them with us. We believe collaboration is key and here at YOTEL, we have each other's backs.

This role covers night shifts and is guaranteed 40 hours per week.

Key Responsibilities:

• Leading the night operation and acting as the senior manager on duty
• Ensuring smooth running of Front Office and supporting other departments as needed
• Overseeing and completing night audit procedures accurately
• Maintaining the safety and security of the building and guests at all times
• Handling guest queries, complaints, and escalations with confidence and professionalism
• Managing room allocations, guest presence, and system updates
• Monitoring financial processes including payments, reports, and daily balancing
• Supporting and guiding the Night Front Office Crew
• Working closely with Sales & Revenue to identify trends and opportunities
• Maintaining high standards of cleanliness in public areas
• Supporting the F&B team to drive drinks sales and provide late-night service when required

What We're Looking For:

• Previous experience in a supervisory or managerial role within Front Office or Nights
• Strong leadership and decision making skills
• A friendly, professional, and customer focused attitude
• Excellent communication and team management skills
• Ability to work independently and take ownership of the shift
• Flexibility to work weekends and holidays
• A passion for hospitality and delivering exceptional service

What's In It For You?

• Discounted rates at YOTEL hotels
• 25% discount on food and drink at Motley Bar & Restaurant
• Access to discounted workout classes at TRIB3 Manchester Deansgate
• Ongoing personal development to support your career progression

Job Types: Full-time, Permanent

Benefits:

• Canteen
• Discounted or free food
• Employee discount

Work Location: In person