New Business Adviser

Cardiff, United Kingdom Posted on 20/04/2026

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long term career with us.

Job Description

Location: Cardiff - with remote working available. Contract: Permanent. Hours: Full time, 35 hours 9am - 5pm. Start Date: ASAP.

Are you motivated by turning first conversations into lasting client relationships and contributing to a firm's continued growth? At Redkite Solicitors, we're looking for New Business Advisers to join the team and help manage new enquiries.

In this role, you will play a key part in supporting the firm's new business function by managing a high volume of incoming enquiries from prospective clients. As the first point of contact, you will engage with new enquiries, gather key information, and ensure each client is guided efficiently to the most appropriate team.

Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full service law firm, we're driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.

What will you be doing?

• Make every conversation count - handle enquiries with confidence and clarity, converting new enquiries into active instructions
• Collaborate seamlessly - work closely with legal teams across all offices to connect clients with the right experts without delay
• Capture key details accurately - maintain precise information to support efficient case progression
• Build and maintain a strong understanding of Redkite's full range of services - provide informed and reliable client support
• Represent a law firm committed to doing things differently - deliver a client experience that genuinely sets Redkite apart

Requirements

• Confident, articulate telephone style - communicates with warmth to ensure clients feel supported from the first interaction
• Dependable and consistent - takes ownership and delivers on commitments
• Intuitive listener - understands client needs and responds with clarity and empathy
• Detail driven and precise - ensures every enquiry is progressed accurately
• Composed under pressure - keeps conversations solutions focused in challenging situations
• Digitally confident - navigates multiple systems with ease as a tech savvy problem solver

Benefits

• A collaborative, friendly working environment with regular team connection days
• 25 days annual leave (plus additional days with length of service)
• Option to buy or sell annual leave
• Life Assurance
• Pension Scheme
• Contributions to gym membership
• Career development and learning support

Equal Opportunities

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.