Network Support Administrator

East Midlands Ambulance Service NHS Trust

Network Support Administrator

The closing date is 28 June 2026

As a member of the East Midlands Clinical Networks team the post holder will support the PA/Network Administrator in the delivery of a responsive and efficient Network team to all units within the Networks. The post holder will cover the whole of the East Midlands required.

Main duties of the job

• Provide confidential administration support to the PA/Network Administrator, prioritising work to ensure tasks are carried out in a timely and efficient manner, respecting the Trust's security and confidentiality of information policy.
• Receive dictation or transcribe from tapes and type all correspondence generated by Network activity; type from handwritten notes, reports and other documents as required.
• Support PA/Network Administrator to organise, attend and complete minute taking of Network meetings as necessary; accept responsibility for drafting agendas, collating papers and coordinating equipment as well as undertaking any administrative follow up.
• Support PA/Network Administrator to manage diaries and prioritise commitments using own initiative and judgement to ensure time is used effectively and efficiently.
• Have a good working knowledge of Microsoft Office, including Outlook, Word, Excel, PowerPoint as well as audio typing, internet and use of Microsoft Teams conference facilities.
• Support PA/Network Administrator and Network Managers in preparing draft responses to internal and external correspondence as necessary.
• Co coordinate/arrange meetings, seminars, courses as required and make any necessary travel and overnight accommodation arrangements.
• Order goods and services for the Network as required.
• Receive and greet visitors when arriving for an appointment with members of the Network team.
• Perform any other secretarial/administration duties necessary to maintain the smooth running of the Network.
• Undertake identified training needs or essential education to enhance performance within the Team.
• Provide cover during peak periods, holidays and sickness thereby ensuring continued provision to the Network.

About us

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work-life balance and have a wide selection of rotas for part-time and full-time staff.
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role.
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200 stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people.
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Job responsibilities

Main Responsibilities

• Provide confidential administration support to the PA/Network Administrator, prioritising work to ensure tasks are carried out in a timely and efficient manner, respecting the Trust's security and confidentiality of information policy.
• Receive dictation or transcribe from tapes and type all correspondence generated by Network activity; type from handwritten notes, reports and other documents as required.
• Support PA/Network Administrator to organise, attend and complete minute taking of Network meetings as necessary; accept responsibility for drafting agendas, collating papers and coordinating equipment as well as undertaking any administrative follow up.
• Support PA/Network Administrator to manage diaries and prioritise commitments using own initiative and judgement to ensure time is used effectively and efficiently.Have a good working knowledge of Microsoft Office, including Outlook, Word, Excel, PowerPoint as well as audio typing, internet and use of Microsoft Teams conference facilities.
• Support PA/Network Administrator and Network Managers in preparing draft responses to internal and external correspondence as necessary.
• Co coordinate/arrange meetings, seminars, courses as required and make any necessary travel and overnight accommodation arrangements.
• Order goods and services for the Network as required.
• Receive and greet visitors when arriving for an appointment with members of the Network team.
• Perform any other secretarial/administration duties necessary to maintain the smooth running of the Network.
• Undertake identified training needs or essential education to enhance performance within the Team.
• Provide cover during peak periods, holidays and sickness thereby ensuring continued provision to the Network.

General Responsibilities

• Provide administrative support to the PA/Network Administrator and Network Team.
• Maintain confidentiality at all times.
• Comply with Trust Health & Safety policy.
• Open and distribute incoming post for the Network team ensuring the timely receipt of correspondence and ensure that outgoing mail is dealt with in accordance with Network practice.
• Act as the first point of contact for the Network, receiving telephone calls/visitors and responding to the callers/visitors enquiries or directing them to the appropriate member of the team in order to provide a courteous and helpful service.
• Participate in self development activities to continually improve performance, taking an active part in the appraisal and personal development planning system and undertaking relevant activities to support their continuing professional development.
• Carry out other duties from time to time which are deemed appropriate for this post and support the work of the Network.
• Ensure all equipment is used safely and responsibly and only for its intended purpose.
• Ensure all filing for the department is accurate and up to date in line with relevant guidelines.
• Be adaptable and flexible at times of operational pressure to support other areas of the Network where required.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Network and its host organisation (East Midlands Ambulance Service (EMAS , which may be amended from time to time.

Patient Safety is a key priority for the Network. It is your responsibility to ensure that you are fully compliant with Network and EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Person Specification Qualifications

• GCSE English (A-C) or Equivalent.
• Educated to NVQ 3.
• Evidence of Continuous professional development.
• EDCL.

Experience

• Demonstrable evidence of working in a busy office environment.
• Experience of dealing effectively with internal and external customers.
• Experience of producing notes/minutes of meetings.

Knowledge and Skills

• Working knowledge of Microsoft packages.
• Knowledge and application of principals of effective customer care.
• Effective organisational skills.
• Ability to meet challenging deadlines and prioritise conflicting demands.
• Polite telephone manner.
• Effective written and verbal communication skills.
• Ability to format documents to a professional standard.

Personal Attributes

• Willingness to learn and adapt to change.
• Proactive and flexible approach to work.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Completer/Finisher.
• Highly customer focused.
• Ability to travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Midlands Ambulance Service NHS Trust