Network Onboarding Manager Jensten Group Remote, Huntingdon, London - Marlow House

Network Onboarding Manager

At Jensten, we're passionate about helping people succeed. As our Network Onboarding Manager, you'll play a pivotal role in supporting the growth of our franchise network, ensuring every new office is set up for success from day one.

This is a highly visible role where you'll combine operational excellence with genuine people leadership. You'll be naturally curious about how things can be done better, skilled at bringing people together to achieve common goals, caring in the way you support colleagues and stakeholders, and bold enough to challenge processes and drive meaningful improvements.

Leading a small team of Onboarding Executives, you'll oversee the end-to-end onboarding journey, creating a seamless experience for our franchise partners and ensuring every office is fully operational, compliant and ready to thrive from the moment they go live.

You'll be joining a collaborative and supportive business where ideas are welcomed, development is encouraged, and people genuinely care about making a difference.

Key objectives & responsibilities

• Leading, coaching and supporting a small team of Onboarding Executives
• Setting clear objectives and providing regular feedback and development opportunities
• Managing resource planning to meet business demand and onboarding priorities
• Developing and continuously improving onboarding processes, governance, reporting and tracking
• Building strong relationships with stakeholders and driving accountability for key milestones and deadlines
• Ensuring all operational, compliance, IT and business readiness requirements are met ahead of launch
• Proactively managing risks and resolving challenges before they impact delivery
• Championing best practice and continuously improving the way we support our franchise network
• Monitoring onboarding performance and sharing insights to help drive better outcomes

About You

As our Network Onboarding Manager, you'll be someone who enjoys bringing structure to complexity and helping others succeed. You'll have strong communication and problem-solving skills and be confident working with a variety of stakeholders to achieve successful outcomes. You'll be naturally curious, always looking for ways to improve processes and enhance experiences. You'll combine strong organisational skills with the confidence to make decisions, challenge constructively and drive progress when obstacles arise.

You'll also be or have:

• Strong stakeholder management and influencing skills
• Excellent project management, planning and organisational abilities
• A proactive, solution-focused mindset
• Confidence making decisions and taking ownership of outcomes
• The ability to manage multiple priorities in a fast-paced environment
• A continuous improvement mindset and the confidence to drive change
• Experience in operational delivery, onboarding, implementation or mobilisation roles (desirable)
• Insurance experience (advantageous)
• Proven leadership experience from a supervisory or management role (Ideal)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with annual pay review and bonus scheme
• 27 days annual leave (including your birthday off and an additional day for a religious holiday of your choice), plus bank holidays
• Pension scheme with 5% employer-matched contributions
• Flexible benefits package tailored to your needs
• Group Life Assurance cover
• Fully paid 3 months' maternity, paternity and adoption leave
• Professional qualification and study support relevant to your role
• Access to "Perks at Work" - discounts on cinema tickets, dining, retail and more
• Holiday purchase scheme - buy up to 5 additional days per year

About Us

Jensten is one of the UK's leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we've built a standout business in a crowded marketplace - combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten's market leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose - "Protecting today, empowering tomorrow" - reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers - big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.