Network Engineer Apprentice

Network Engineer Apprentice - Level 4

Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients.

Role and Responsibilities:

• Solve IT issues and provide customer service.
• Assist senior technicians with challenging tasks.
• Work on infrastructure projects.
• Collaborate with other IT technicians.
• Participate in project works related to network engineering.
• Conduct network troubleshooting and diagnostic activities.
• Assist in the implementation and maintenance of network security measures.
• Perform routine network maintenance tasks, such as updates and patches.

Skills:

• Experience in helpdesk-level support.
• Knowledge of Microsoft Server, 365, and Azure.
• Passion for IT.
• Strong customer service skills.
• Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems.
• Self-motivated with a keen desire to learn.
• Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal.

Personal qualities:

• Proactive attitude.
• Excellent communication skills.
• Team player.
• Adaptable and flexible.
• Commitment to delivering high-quality results.

Ideal / beneficial experience:

• Relevant academic background or certifications in IT.
• Previous experience in a technical support role.

Working week:

Monday - Friday (37.5 hours per week).

Benefits:

• Generous holiday allowance (28 days, including bank holidays with additional days for years of service).
• Clear progression pathways.
• Comprehensive training in Level 4 Network Engineering.
• Work social events.
• Pension scheme.

Prospects:

Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation.

With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.