Network Configuration Specialist

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Posting Date: 14th January 2025

Function: Managed Services - Networks

Unit: Business

Location: Birmingham, Hatfield, Sheffield or London

This highly technical Network Implementation Specialist role enables the implementation of the latest technology to meet our customers' business needs. You'll execute a range of workstreams in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed.

We configure, test, troubleshoot, and continually monitor our customers' networks to ensure resilience and availability.

1. Configuring, implementing, testing, and troubleshooting IT infrastructure
2. Translating customer requirements into accurate, working configurations, diagrams, and instructions for other agents
3. Providing point of technical escalation within the team for complex issues
4. Leading knowledge-sharing opportunities
5. Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery

1. A current or expired Cisco CCNP certification
2. Evidence of taking ownership of delivering project work packages
3. Production of documentation to enable in-life support
4. Evidence of device configuration, testing, and troubleshooting
5. Willingness to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

At BT, we entertain, educate, and empower millions of people every day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of benefits, and you'll be joining an ambitious organization with a culture of collaboration and inclusivity that supports your growth.

Benefits of working for BT include:

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (excluding bank holidays), increasing with service
• x4 Salary Life Assurance
• Flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile, and TV packages
• Access to retail discounts including the BT shop

Flexible Working

This role offers a 3 days in the office, 2 days flexible working model. You are required to be at your contractual location 3 days a week with 2 flexible days.

With over 175 years of heritage, BT is a global leader in secure connectivity and collaboration platforms for businesses of all sizes. We value diversity and inclusion and are committed to making a positive impact through digital inclusion and skills development.

We encourage applicants from diverse backgrounds and those who may not meet every listed requirement to apply, as we value potential and enthusiasm.