Network Compliance Senior Manager

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager

About this role

The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses, helping implement the framework for the network compliance program.

As a critical team member, you will deliver effective challenge and compliance advice for business processes worldwide, and serve as a subject matter expert to ensure the network compliance program aligns with Capital One's enterprise risk management framework.

Senior Managers in Network Compliance at Capital One are highly motivated risk management professionals with excellent organisational, leadership and communication skills, and they partner with business leaders and executives to create and implement innovative solutions that mitigate potential risks.

What you'll do

• Utilise subject matter expertise to provide advice and effective challenge on compliance risks impacting the network and merchant businesses through both formal and informal engagements
• Develop an expert level understanding of network and merchant business processes
• Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory
• Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks
• Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations
• Collaborate with first and second line functions to analyse the existing risk management program framework and its applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with nuanced or specialised considerations, as necessary
• Ensure ongoing application of compliance requirements to business expansions and new products, including when the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products
• Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration

Qualifications

• Strong organisational skills, clear results orientation, and focus on achieving both short and long term goals
• Successful track record of thriving in a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment
• Collaborative, solution oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high performing team
• Highly developed interpersonal, presentation, and communication skills (written and oral) coupled with strategic influencing and negotiation skills
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership
• Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department
• Understanding of key regulatory requirements and the three lines of defence risk management framework

Desired qualifications

• Bachelor's Degree or relevant experience
• Compliance specific skillset/knowledge
• Significant experience in legal, compliance, or risk management, or relevant regulatory experience in consumer financial services or payments industry
• An advanced degree, including Doctorate or Master's degree, is desirable

Where and how you'll work

• This is a permanent position and can be based in either our Nottingham or London offices
• Our hybrid working model offers flexibility to work from our offices and from home, as needed
• We encourage associates to use the offices on Tuesdays, Wednesdays, and Thursdays, but the number of days in the office will usually be led by the type of work you're doing and the hybrid patterns of your close collaborators
• Many associates have flexible working arrangements, and we are open to discussing an arrangement that works for you

Benefits

• You'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• High performers enjoy strong and diverse career progression, with investment in developing great people through Capital One University training programmes and appropriate external providers
• Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season ticket loans, cycle to work scheme and enhanced parental leave
• Open plan workspaces and accessible facilities designed to inspire and support you; Nottingham head office has a fully serviced gym, subsidised restaurant, mindfulness and music rooms; London has a rooftop running track and a coffee café

How we recruit

We pride ourselves on hiring the best people, not just the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent-whoever you are, whatever you look like, wherever you come from. We focus on what you do, not just what you say.

We also partner with organisations such as the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. Internal networks and support groups you could be involved in include:

• REACH - Race Equality and Culture Heritage group
• OutFront - LGBTQ+ support for all associates
• Mind Your Mind - signposting support and promoting positive mental wellbeing for all
• Women in Tech - promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

For reasonable adjustment requests, please contact .

For technical support or questions about Capital One's recruiting process, please contact .