Neighbourhood Officer

We are looking to recruit an experienced housing professional to join an established team for a local housing organisation. Reporting to their Neighbourhood Manager, Neighbourhood Officers provide a high-quality, customer-focused housing management service across tenancy, property, and estate management.

This position is responsible for a neighbourhood patch covering part of the Manchester area, and successful candidates will be expected to work across this locality on a regular basis.

This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost-effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance.

• Demonstrable experience as a Housing Officer / Neighbourhood Officer managing a patch within a defined locality patch.
• Understanding of issues in relation to tenancy management.
• Experience of delivering excellent customer service in the field of tenancy and estate management (including low level ASB), allocations and experience of case work and taking appropriate action.
• Experience of working with tenants to develop and deliver customer responsive services.
• Good working knowledge of IT systems.
• Up-to-date knowledge and understanding of current legislation in relation to housing issues and legal responsibilities as a landlord.
• An understanding of policy issues and the ability to deliver services in accordance with the relevant policies and procedures.
• Experience of effective partnership working.
• Commitment and understanding of the need to deliver services with a clear focus on value for money.