Neighbourhood Officer

The Vacancy

Contract Type: 18 Month / Fixed Term

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.

What you'll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Let empty homes within our guidelines of creating sustainable communities
• Collaborate with internal teams and external agencies to improve community wellbeing
• Use feedback and performance data to drive service improvements and customer satisfaction.

What we're looking for:

• Proven experience in housing management and/or delivering care and support services
• A confident communicator with a customer focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Able to navigate computer based systems
• Committed to continuous improvement and delivering high quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

Closing Date: 3rd June 2026

Interview Date: 12th - 17th June 2026

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.

Benefits

• Flexible working hours and options for home working
• Healthshield health benefits scheme
• Enhanced maternity, paternity and adoption pay
• 30 days holiday (plus bank holidays)
• Occupational pension scheme