Neighbourhood Officer

Neighbourhood Officer

The Hereford & Worcester Neighbourhood team manages around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire.

Position: Permanent Full time Position, 37 hours per week

Location: Hereford & Worcester / Hybrid working

Salary: £37,595

Responsibilities

• Overseeing tenancy management and estate issues.
• Dealing with Anti Social behaviour from minor reports to serious cases and actively being involved in multi agency work to resolve issues.
• Dealing with sensitive safeguarding matters.
• Carrying out regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

Qualifications

• Ability to carry out interviews to discuss sensitive customer issues.
• Excellent IT skills.
• Ability to develop successful professional relationships with partners to achieve positive outcomes.
• Willingness and ability to work flexibly and attend meetings and other events outside normal business hours to meet the needs of the service.
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
• Highly self motivated, able to act with integrity and show drive and enthusiasm.
• Current driving licence and access to a car.

Desirable

• Experience working with a Social Housing Provider or similar customer facing role.
• Ability to be innovative and look for ways to improve customer experience.

Benefits

• Annual leave starts at 26 days per year plus bank holidays.
• Annual leave purchase scheme - option to buy up to an additional 5 days per year.
• Enhanced family leave (maternity, paternity and adoption).
• Organisational sick pay.
• Generous Pension Scheme - Citizen will match contributions at 4%, 6% or up to 10%.
• Competitive salary.
• Comprehensive health insurance and wellness programmes.
• Flexible working hours and generous leave policies.
• Access to training programmes and career development resources.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

EEO Statement

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing.
• Citizen Housing is a Disability Confident Employer.
• Official Accredited Living Wage Employer.