Neighbourhood Manager

Job title: Neighbourhood Manager
Location: Hybrid / Winchester
Salary: £34,800 - £36,631 FTE (£27,840 - £29,305 prorata for 28 hours)
Working hours: 28 hours per week, worked across four days within Mon Fri
Contract: 12-month fixed term contract
DBS Level: Standard DBS check required
Driving licence & own car: Essential

About A2Dominion

We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role overview

As a Neighbourhood Manager at A2Dominion, you will be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive. You will play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings, enhancing the safety, wellbeing and satisfaction of our residents while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling noise complaints and safeguarding, you will be at the forefront of creating vibrant, thriving communities.

Key responsibilities:

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

More about you:

• Experience in customer-facing roles; whether in housing, community work, local authority services, social care, customer resolution or any comparable field where you have resolved issues, managed cases or handled complaints.
• Ability to work independently, manage a busy workload and make sound decisions under pressure.
• Confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; highly organised.
• Excellent attention to detail and accurate record-keeping skills. Comfortable carrying out regular estate visits, inspections and face to face meetings.
• Strong IT literacy with the ability to pick up new systems quickly and understand safeguarding principles with a willingness to escalade concerns appropriately.
• Full UK driving licence and access to a car essential.

Desirable:

• Awareness of tenancy law, ASB processes, or building safety.
• Experience supporting vulnerable people or managing complex cases.
• Training/qualification in safeguarding, ASB, mediation, or health & safety.
• Experience using CRM systems or case management tools.

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday pro rata (Plus Bank Holidays)
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at .

We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make last ing difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness -
Closing date for this role is 21 January 2025, we reserve the right to close this role upon appointment of a successful candidate.