National Member Experience Manager - Growth & Retention

A prominent recruitment agency is seeking a Member Experience Manager for a leading fitness brand in London. This role is pivotal in enhancing the in-club experience, ensuring member growth, engagement, and retention. The successful candidate will manage all in-club touchpoints from onboarding to retention, create training programs, and foster a member-first culture. Candidates should have strong experience in customer experience, excellent communication skills, and a data-driven mindset. A hybrid work model is offered.