National Account Manager

Key Responsibilities

• Partner Relationship Management - Act as the go to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions.
• Contract Management - Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews.
• Team & Process Building - Help design and implement scalable account management processes and tools as the business grows.
• Client Entertainment & Engagement - Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
• Customer Centric Problem Solving - Own issues, approach them calmly and proactively, resolving challenges quickly with the partner experience front and centre.
• Account Growth - Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
• Training & Support - Ensure partners are confident with Housr's systems and processes by delivering onboarding, training, and ongoing guidance.
• Internal Accountability - Advocate for the partner internally, ensuring the wider Housr team delivers on promises and exceeds expectations.

What We're Looking For

• Proven commercial experience in B2B Customer Success / Account Management
• Experience working in or with fast growth, customer facing businesses
• Experience with contracts, service delivery, or partner success is desirable
• Property, FinTech, or PropTech industry exposure is a bonus

Travel

Regular UK travel required. You must have a full UK driving licence and access to a car.

What We Offer

• Compensation - Genuinely market competitive basic salary, plus uncapped commission!
• Holiday - 25 days off, plus bank holidays each year.
• Monthly Team Lunches - At the end of each month, the team gathers for lunch, followed by an afternoon off to focus on ourselves.
• Company Socials - Opportunities to unwind together, from paintball to ping pong tournaments.
• Brand New Central Office Space
• Hybrid Work Policy - Four days a week in the office with Thursday as a team wide work from home day.