Motor Claims Handler - Third Party & Credit Hire

Motor Claims Handler - Third Party & Credit Hire Bolton £24,479 - £28,000

35 hours, Monday to Friday, 9am-5pm. No evenings. No weekends. Free parking on site. Fully funded CII.

We are recruiting a Motor Claims Handler in Bolton for a well-established, FCA-regulated general insurance business, working third party property damage and credit hire claims. It is an on-site role at BL7, a short drive from Bolton, Bury, Horwich, Westhoughton, Chorley, Blackburn and Darwen.

This one is for someone who already has a foot in claims - motor, FNOL, personal injury, accident management, anything where you have handled a caseload and had to work out who was at fault - and wants to move into third party and credit hire properly, with the training paid for.

What the job involves

• Handling third party vehicle and property damage claims from notification through to resolution
• Investigating liability - gathering the evidence, working out who was at fault, and being able to say why
• Working credit hire claims: validating the claim, checking the hire period and the rates, and challenging them where they do not stack up
• Speaking to policyholders, solicitors, insurers and accident management companies
• Spotting anything that does not look right and escalating it
• Keeping your own caseload moving to service standards

You will not be thrown in. There is a dedicated in-house motor claims trainer and one-to-one coaching.

What you will need

• Some claims experience - motor, FNOL, personal injury, RTA, credit hire or accident management
• If you are a personal injury or RTA handler, read this properly. You already argue liability, negotiate with the other side, work to a portal and a timetable and deal with solicitors every day. That is this job, pointed at vehicle damage instead of injury. It retrains in weeks.
• Confident on the phone and in writing, and comfortable holding a position when someone pushes back
• Good attention to detail across multiple systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths
• Willing to work towards the CII Certificate - fully funded

What you get

• £24,479 - £28,000 depending on experience
• 35-hour week, Monday to Friday, 9am-5pm. Nothing unsocial. Flexible start and finish, and hybrid available after probation
• Fully funded CII qualifications and one-to-one coaching from a dedicated motor claims trainer
• 29 days' holiday including bank holidays, rising to 36 with length of service - plus your birthday off and a half-day for seasonal shopping
• Holiday buy and sell scheme, and an early finish on Christmas Eve and New Year's Eve
• Company-paid health cash plan - dental, optical, therapies, 24/7 GP access and counselling
• Contributory pension, £1,000 refer-a-friend bonus, and a cash bonus for going above and beyond
• Free on-site parking, casual dress, free branded clothing, cycle to work scheme
• Sports and social club, and trained mental health first aiders on site
• A Living Wage and Living Hours employer, and Disability Confident Committed

Being straight with you

This is five days a week on site to start with - hybrid comes after you have passed probation, and it is not a day-one thing. You will need to drive; the site is on the edge of Egerton and the bus will not cut it. And credit hire is a genuine learning curve: there is law in it and there is argument in it, and it takes a few months before it is comfortable.

If you are currently driving into Manchester and paying to park, do the sum on this one. Free parking and a 9-5 with no weekends is worth real money.