Modern Workplace Engineer

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Position: Modern Workplace Engineer

Reports to: CCM1

As an established expert in the industry the position provides a focal point in delivering enterprise scale infrastructure services to Methods BDT customers. The objective of the Modern Workplace Engineer is to create and implement technology solutions that will deliver against the customer's objectives and meet the company's requirements for increasing business through profitable and structured engagements in the required technology domains.

Typically involved in the delivery of a project, the engineer will be responsible for delivery of the architecture and implementation of the solution.

Essential skills

• Excellent presentation and communication (verbal and written) skills
• Self-starter with the ability to appropriately prioritise and plan complex work in a rapidly changing environment.
• Results oriented with ability to produce products that deliver organisational benefit.
• Proven ability to work collaboratively in projects and demonstrate the ability to undertake technical leadership
• Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills.
• Effective design and proposal documentation skills
• SC clearance or willingness to gain
• Microsoft Expert Level Exams and Certifications
• Subject Matter Expert Exams and Certifications

Experience required

• Several years in a customer facing role, delivering and supporting technology solutions based on Microsoft technologies
• In Depth knowledge & experience of various Microsoft technologies with SME knowledge in agreed areas
• In Depth knowledge & experience of creating a technical design to deploy and implement without guidance
• In Depth understanding of Microsoft Cloud Platform including services, security, capabilities, technology, applications, IT Issues, best practice standards, methodologies and processes
• Lead on technical workshops & solutions across multiple technologies
• Commercial awareness to create proposals and draft responses to tenders
• Significant Pre-sales experience in discussing solution and technologies with customers
• Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions.
• Experience of presenting technical solutions to customers and stakeholders

Main Duties of the Job

• Involvement in initial customer engagements to articulate Methods BDT capabilities and help shape customer technical strategy and requirements.
• Own the technical solution required to meet a customer's specification, liaising proactively with colleagues and external partners, as necessary, to deliver technically elegant, feasible and commercially viable solutions.
• Construction of a cost model to support the implementation and ongoing delivery of the solution.
• Own and manage any risks associated with solution development and implementation.
• Undertake, where required, authorship and/or review of technical elements of proposal documentation
• Take the technical lead in the presentation of technical and commercial solutions to a customer, in collaboration with the sales team.
• Provide technical support in contract negotiations and development.
• Ensure effective handover of technical solution to delivery teams, in conjunction with the Programme Managers.
• Contribute to the development of Methods BDT technical solutions and capabilities, keeping abreast of industry developments and proposing innovation.
• Quality Assurance of Technical Solutions proposed and /or implemented by Technical Architects or Engineers, where required.
• Conceptualising and designing complex solutions, covering multiple sites, and including hosted Data Centre infrastructures.
• Perform presales activity in support of the Business Development, Solution Architecture and Sales teams.
• The role requires detailed design skills specific to the individual's technology specialisation, complemented by an architecture-level appreciation of all relevant complementary technologies.
• Initiate an ongoing, proactive approach, working alongside colleagues in developing and delivering service offerings based on industry best practice and new-to-market technologies.
• Understand and develop the opportunities within their customer accounts.
• Maintain a broad understanding across Microsoft technologies and be willing to complete training (including the passing of relevant exams and accreditations) in Microsoft technologies that are identified as pertinent to your role and to maintain and gain Methods BDT certifications and accreditations.
• Subject Matter Expert (SME) in agreed technologies in line with Methods BDT solutions and designs.
• Mentor and guide team to build and develop their skills to meet the requirements of Methods BDT and customers.
• Work with Management team to build repeatable, robust, policies, processes and approaches to enable consistent and best practices solution delivery.
• Provide support to Managed Services and Delivery Engineers as SME
• All other duties as required.

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