Mobility - Aftersales / Workshop Manager

Mobility - Aftersales / Workshop Manager

Employer:

Helpful Hand Ltd

Location:

CW124TR

Pay:

£41,500 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/04/2026

About this job

MobilityCo is looking for an Aftersales / Workshop Manager to join our Congleton team.

You will be responsible for controlling the preparation, delivery, and repair of mobility equipment including mobility scooters, powerchairs, wheelchairs, profiling beds, riser recliner chairs, hoists, ramps, and stairlifts. As our Aftersales Manager you will engage with your team to deliver consistent commercial results and provide exceptional customer care.

Controlling new product assembly, warranty repairs, return of goods and used stock preparation.

You will be responsible for agreeing deliveries with clients and booking delivery companies; also addressing and resolving any after sales issues or customer concerns through timely client follow ups and effective solutions.

Maintain high standards of health, safety, and operational performance.

Whilst your team grows, you will also on occasion be asked to assist with unpacking, assembling, installing, servicing or repairing mobility equipment; delivering and setting up equipment in customers' homes; diagnosing faults and carrying out repairs in head office or onsite; when required assisting the warehouse team with goods in and stock control; ad hoc delivery / collection requests. Our clients are often old or vulnerable, so when needed all the team-including the directors-get involved in the tasks above to ensure they are not left inconvenienced.

We're looking for an organised technical individual with supervisory / management experience in a repair workshop environment, but we will consider an individual with good practical skills who wants to move up to a management level.

• Reasonable mechanical / electrical experience an advantage.
• Willingness to occasionally stay overnight (fully expensed) if the client's location is some distance away.
• Good physical strength, as some of our products are heavy.
• Reliable, professional attitude.
• Strong attention to detail.
• Full UK driving licence.
• Basic IT skills.
• Full training will be provided.

What You Can Expect

Salary £41,500 per year.

Monday to Friday working (8:30am - 5:00pm), 40 working hours per week, 28 days holiday per year including bank holidays.

Stable, long term position (Company was established in 1965).

Ongoing training and career development.

Supportive team environment.

Smoke free working environment - no smoking allowed at any of our premises.

Tools and uniform provided.

Free parking.

Location based in Congleton, Cheshire CW12 4TR. If you're looking for a practical management role with real purpose in a growing national business, we look forward to hearing from you.

How to Apply

Email CV and why you feel you are suitable for this role to:

• Andy Hackney - Operations Manager, andyhackneymobilityco.co.uk or call him on