Microsoft Teams Subject Matter Expert (SME)- 6-Month Contract - London

Microsoft Teams Subject Matter Expert (SME)- 6-Month Contract - London

We are seeking a highly experienced Microsoft Teams Subject Matter Expert (SME) to support and enhance enterprise-scale collaboration and communication services. This role sits at the heart of a complex, high-availability Microsoft 365 environment supporting a large, business-critical user base across a regulated enterprise/customer industry.

Key Responsibilities

• Provide Level 3 support for Microsoft Teams collaboration, conferencing, and voice services.
• Monitor system health, respond to alerts, and manage incidents proactively.
• Troubleshoot complex issues and perform root cause analysis (RCA) for service improvements.
• Configure and manage Teams policies, channels, messaging, meetings, and app integrations.
• Support Teams Voice, Microsoft Calling Plans, and related telephony configurations.
• Test and validate new Teams features to enterprise standards and raise necessary changes

What You Will Ideally Bring

• Microsoft Teams SME with 10-12 years of hands-on enterprise experience across Teams collaboration and voice workloads.
• Strong expertise in PowerShell Scripting, Microsoft Graph, Teams PowerShell, and automation.
• Deep understanding of Teams Voice, Microsoft Calling Plans, licensing, and communication credits.
• Proven experience with enterprise troubleshooting and RCA, including CQD, QER, and log analysis.
• Hands-on experience planning, designing, and implementing Microsoft 365 services at scale.
• Knowledge of Exchange, Entra ID (Azure AD), SharePoint, OneDrive, with Copilot exposure as a plus.

Contract Details

• Duration: 6 months (with potential extension)
• Day Rate: Up to £450 per day (Inside IR35)
• Location: London Onsite
• Start Date: ASAP