Microsoft Dynamics 365 Business Central and CRM Specialist

Microsoft Dynamics 365 Business Central and CRM Specialist

Careers / Microsoft Dynamics 365 Business Central and CRM Specialist, United Kingdom

We are currently recruiting a Microsoft Dynamics 365 Business Central and CRM Specialist to join our team in the London office. This is an excellent opportunity for a motivated professional with strong technical expertise and a flexible, solutions-oriented mindset. As part of a collaborative and dynamic team, you will play a key role in managing and optimizing our Dynamics 365 ecosystem to meet evolving business needs.

You will have the following responsibilities:

• Administer, configure, and maintain Microsoft Dynamics 365 Business Central and Dynamics 365 CRM (Customer Engagement) platforms.
• Collaborate with various departments to gather business requirements and deliver tailored Dynamics 365 solutions.
• Develop and customize: Entities, workflows, business rules, forms, dashboards. AI-enabled features using Copilot.
• Integrate Business Central and CRM with third-party applications and services via APIs and middleware (e.g., Power Automate, Azure Logic Apps).
• Provide ongoing technical support, troubleshooting, and perform root cause analysis.
• Lead or assist with system upgrades, migrations, and patch deployments with minimal business disruption.
• Train end-users and support adoption across departments.
• Maintain clear and up-to-date system documentation and process flows.
• Ensure adherence to data governance, security standards, and ITIL best practices.
• Monitor system performance and recommend ongoing improvements for performance and scalability.
• Perform other job-related tasks as required.
• Occasional international travel is expected (a few times per year).
• 3-5+ years of hands on experience with Microsoft Dynamics 365 Business Central and CRM (Customer Engagement).
• Strong functional knowledge of Dynamics 365 modules, especially Sales and Finance.
• Experience working with the Microsoft Power Platform: Power Automate, Power Apps, Power BI
• Solid understanding of business processes and ability to translate them into system functionalities.
• Proficient in supporting users via email, phone, and other communication platforms.
• Ability to work independently and efficiently to meet deadlines.
• Strong problem solving and troubleshooting skills.
• Familiarity with ITIL best practices and ability to work within structured service frameworks.

Preferred Certifications (not mandatory but advantageous):

• 3-MB-800 - Microsoft Dynamics 365 Business Central Functional Consultant
• PL-200 - Power Platform Functional Consultant Associate

What we offer:

At Centralis, we work in a dynamic, human size, multi cultural environment. We attach great importance to the personal fulfilment and professional development of our employees. We offer you an interesting and rewarding job, an attractive salary package and a number of benefits, including training support and flexibility.

Should you be interested, please send your application letter, together with your curriculum vitae, in English, by clicking on the "apply here" button below.