Microsoft

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE)

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and satisfaction.

The position involves working in a fast-paced, agile environment where you'll be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud.

As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating with customers to address pain points, implementing service telemetry, and providing operational insights to product teams. The role requires expertise in large-scale distributed systems and the ability to handle complex technical challenges.

The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West UK. You'll be working with cutting-edge technology alongside world-class engineers, with access to Microsoft's comprehensive benefits package including industry-leading healthcare, educational resources, and investment options.

This is an excellent opportunity for an experienced engineer who combines technical expertise with customer-facing skills and wants to make a significant impact on Microsoft's cloud infrastructure while working with enterprise customers. The role offers both technical challenges and the opportunity to directly influence product development through customer feedback and operational insights.

Last updated 5 days ago

• Collaborate with SRE teams on building and enhancing tooling and automation solutions
• Work with customers to understand pain points around Supportability and SLO attainment
• Be the single point of contact for enterprise customer service escalations
• Implement changes to service telemetry for automation consumption
• Enhance customer facing experience through proactive alerting
• Analyze data and provide operational insights to Design and Product teams

Requirements For Senior Customer Experience Engineer (SRE)

• In-depth technical experience in software engineering, network engineering, or systems administration
• Operational experience in improving Service Reliability, Availability and Performance
• Systematic problem-solving approach with effective communication skills
• Expertise in analyzing and troubleshooting large-scale distributed systems
• Ability to travel to customer site regularly in South West UK
• Prior HPC knowledge preferred

Benefits For Senior Customer Experience Engineer (SRE)

Medical Insurance

Vision Insurance

Education Budget

401k

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

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