MICE Account Director (Hybrid-flexible)

Join JW Marriott Venice Resort & Spa, a luxury retreat on Isola delle Rose. Just minutes from St. Mark's Square, we offer world-class hospitality, award-winning dining, and a top wellness destination. As one of the best employers, we are committed to sustainability and creating a positive impact. Be part of an inspiring team delivering unforgettable experiences.

Position Title: MICE Sales Manager

JOB SUMMARY

The position is accountable for proactively soliciting sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Leading all day-to-day proactive activities (reporting, team presentations, newsletters, etc.) related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Develops strategic relationships with key MICE segment buyers to penetrate and grow local, national & international market share and drive revenue to the hotel.

CANDIDATE PROFILE

Education and Experience

• Minimum 2-year degree from an accredited university in Business Administration, Sales, Hotel Management, or related major.
• Minimum 3 years experience in the MICE segment or related professional area.
• Premium or Luxury MICE sales experience mandatory.
• Strong technology & communication skills
• English + Italian required; additional languages (e.g., Spanish, French, German) a plus.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. The majority of the business trips is concentrated between February & June with an average of 3 weeks travelling.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• If needed, Assist the reactive sales team to convert the business by generating proposal, writing contract, organizing site inspection etc.

Managing Sales Activities

• Focuses on luxury MICE opportunities from corporate and event planners, meeting organizers, and luxury agencies in Europe & Worldwide with a predominant focus on US market.
• Works closely with the Director of Sales to align on sales strategy and effective execution for the MICE segment.
• Manages tradeshow and expenses budgets.
• Analyses the market. Plans and attends relevant trade shows, MICE industry events, corporate meetings, and planner networking events.
• Partners with Global Sales Offices managing luxury MICE agencies and corporate accounts (BCD, Maritz, HelmsBriscoe, CWT) focused on MICE business.
• Collaborates with Marketing team on market-level and property-specific MICE strategies and initiatives; leverages national and regional promotions targeted at event planners and corporate clients.
• Develops deep knowledge of resort amenities, event spaces, meeting packages, and new conference offerings; promotes these solutions to international MICE buyers.
• Gains comprehensive understanding of Marriott's value proposition and services for the MICE segment, including event technology and dedicated planning resources.
• Understands competitive landscape and economic environment to position the JW Marriott Venice effectively during the sales process.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve individual and team revenue goals.
• Identifies emerging MICE business opportunities and risks in the market; provides strategic feedback to stakeholders and supports account planning and strategy execution.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the JW Venice based on market conditions and location needs.
• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

Marriott International is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment .