Mental Health Service & Hub Administrator

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. The specialist 24-hour AMHP (Approved Mental Health Professional) Hub service provides support for the Approved Mental Health Professionals and other colleagues in the mental health service who support people experiencing an acute mental health crisis. The team is made up of specialist workers who are trained to undertake mental health act assessments and consider whether they may need a psychiatric inpatient admission to hospital.

If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance: "Come and be part of an amazing team where the core of our values are humanity, honesty and humility. As a team we are passionate about improving outcomes for adults and children whilst creating a culture and environment that balances personal wellbeing with continuous improvement". Louise, AMHP team

About The Job

Salary: £17,839 to £18,723 per annum

Working Pattern: Part time, 25 hours per week

Contract Type: Permanent

Location: Arun Civic Centre

Are you passionate about providing high quality administrative support

Are you experienced with data collation?

Do you want to Be The Difference?

We are looking for a self motivated, and organised Mental Health Service & Hub Administrator to join our friendly and supportive AMHP Hub Team. As the initial point of contact for the service, you will be skilled in gathering and recording information to ensure the AMHP lead can triage referrals appropriately. There are 16 members of the AMHP Hub Team who work together as the 'front door' first point of contact for enquiries and all referrals into the service.

Good communication skills are essential for this role as you will be in contact with people from all types of backgrounds who access or need the service. To succeed in this role you need to be confident in using IT packages, especially Microsoft Excel, Word and Outlook, and confident in using databases.

As an administrator in the Hub your role will be primarily focusing on maintaining data and spreadsheets and organising to support the service. You will be responsible for coordinating the continued professional development training programme (CPD) for the AMHP service.

This is a role where you'll have the chance to really exercise your strength in administration supporting the service lead with tasks such as correspondence via email and letters, updating and maintaining databases (Mosaic), inputting and updating spreadsheets.

Experience and Skills

The following key skills and qualification/experience points are the short listing criteria so please detail how you meet each point in your application:

• Demonstrable understanding of data management, collection and processing, with accurate data entry skills.
• Ability to communicate effectively with a diverse range of people, both verbally and in writing.
• Ability to work on own initiative and effectively as part of a team.
• Exceptional organisational and time management skills to plan, prioritise and multi task, managing competing and complex requests for information.
• Demonstrable analytical and problem solving skills to analyse information, draw practical conclusions and implement appropriate actions within a framework of relevant policies and procedures.
• Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

• NVQ 3 in Business Administration; or equivalent administrative experience.
• GCSEs or equivalent qualifications in English Language (A C grade) and Mathematics (A C Grade) or equivalent experience.
• Demonstrable experience of working in a demanding administrative role dealing with a diverse range of callers including members of the public.
• Proven experience of managing and processing invoices and maintaining accurate financial data spreadsheets to support payments by account process.
• Working knowledge of the Mental Health Act statutory timescales, policies and procedures associated with operating the administration required for an efficient service. (Desirable)
• Proven experience of working with office systems and procedures, including organising and arranging meetings, co ordinating calendars, booking meeting rooms and sending out papers and agendas.
• Awareness of Data Protection and confidentiality requirements.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

Reference number for this role is CAFHE06433.

For an informal conversation or for further information regarding the role, please contact Jo Cooper (Team Manager) at . For issues or queries regarding your application please contact .

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet the essential criteria), this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!